FAQs

Custom and personalized orders

We can create custom mattes and items for you. Anything you can think up, we can do it!

1. Select the quantity & variations you want.
2. Add item(s) to your cart.
3. Leave a comment in the Notes to Seller with personalization for your frame.
-If you'd like to see a mock-up of your item, please let us know in your comment as well. *Please note, this may delay shipment of your item.
4. Complete checkout.
5. We'll contact you if we have any questions.
6. We make your item & ship.
7. You receive your item.
8. Add your pictures to the frame.
9. Love it and leave a review.

 

Need Your Item(s) Fast?

Add Rush My Order to your cart with your item(s). You can also upgrade your shipping to express.

 

Sizing and Frame Color Options

5x7 & 8x10 = Honey or Black frame
11x14 = Honey, Black or Whitewashed frame
12x16, 16x20 & 18x24 = Honey, Dark or Whitewashed frame

*Please specify desired frame color in Notes to Seller if not available in variations. If you do not specify a color, we will send Honey.

 

Do your mattes come with frames? Do your frames come with glass?

Yes, each of our mattes comes with a frame (customized matte, frame, glass and backer board) to easily display on a wall, mantel, shelf, etc.

 

Is there a finish on the matte? Can I get the matte in another color?

Each piece of oak is stained with a clear finish to bring out the beauty of the wood.

Our mattes are only oak. Painting them either leaves a residue that's very difficult to get off if painted before engraving/cutting or fills in the engraved parts if painted afterwards.

 

How do I attach the picture to the frame?

We recommend using masking tape to secure any photos to the insert.

 

How are the mattes made?

Using a computer, each matte is carefully designed to meet your needs and wants, then laser cut from a piece of oak plywood.

 

What are the layout options or emblem/logo options?

If you see an option for layout or emblem/logo in the variations, check out the 2nd and/or 3rd picture in the listing for the different options. Select the corresponding letter/number for the option you want.